A Swimlane Diagram makes tasks very transparent and gives a clear view of handovers that slow down the process. ” Every shape you need for your swim lane diagram will be here. What is a swim lane map? A swim lane map is similar to a flowchart in that it maps out a process, decisions, and loops; however, a swim lane map places events and actions in "lanes" to delineate a person/group responsible, or a specific subprocess. WorkflowStep 1: Add Swimlane to a Diagram. For this, double-click on it from the template gallery. Download scientific diagram | Swimlane diagram. Step 1: Format Height and Width of Cells. Include the words “Start” or “End” within the shape for clarification. The swim lane diagram in the PPT slide maps out a simple process in which a decision point splits the end result of the process into two separate possible outcomes. A swimlane flowchart (or swimlanes) is a type of flowchart that simulates the lanes in a swimming pool to highlight the job sharing and tasks of the members in a business process. Swim lane business process maps are the type of flow charts that show the organization structure. Swim lane diagrams (also called ‘Rummler-Brache Diagrams’ and ‘Cross-Functional Flowcharts’) are a great way to break-down a process and visualise its steps. Swimlane diagram. Generally, it helps us understand ‘who does what when’. Diagram and plan for the future with Lucidchart. ) as well as the inventory/backlog of “workpieces”. Un diagramme swimlane est un organigramme qui indique le rôle de chaque intervenant dans un processus. Misses knowledge. To delete a single Swimlane entirely, do one of the following. ——Lucidch. A process map is a representation of this precise process definition, and the practice of process modeling is therefore fundamental to Six Sigma. You can also browse through the list of tools or start typing the tool name in the Search box. Opportunity Swimlane Flowchart Example. Edit this example. You can also use a swimlane diagram to troubleshoot problems in an existing workflow. Start diagramming in Miro from scratch using intuitive tools and frameworks or choose a pre-made template from the extended Miro library. NEXT STEPS. As an advanced flowchart software, VP Online's swimlane diagram tool helps you create swimlane diagram quick quickly and easily. The first step is to make the actual condition visible and understood by everyone. This Swimlane Process Mapping Diagram example shows a payroll process in a clear visual manner so that anyone involved in the process can quickly see which appropriate steps should be taken. Label each swimlane with a name or symbol and place the steps and. 1. Types of process maps. When talking about cooperative processes, there’s nothing better than a swim lane diagram! This tool allows you to divide flow charts into columns and easily visualize who is in charge of each step of the process. You can export it in multiple formats like JPEG, PNG and SVG and easily add it to Word documents, Powerpoint (PPT) presentations. I am seeking a freelancer who can efficiently and accurately create detailed process maps based on. It is a type of flowchart (swim lane chart) that provides a clear. In this article, I will go through a simple example of creating a process map. Grab our swimlane diagram template so you can jump into the pool right away. e. Draw. A Swimlane in BPMN represents the parts of a process carried out by different roles or. Fast Swimlane Diagram tool to draw Swimlane Diagram rapidly and easily. To change the width of a swimlane, drag a separator line. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Swimlane Diagram Template - 5 Swimlanes. Several different types of process maps are used during a Six Sigma project. Stands for Supplier-Input-Process-Output-Customer typically consist of 6-8 steps. Use the template to improve your team’s organization. The diagrams are also useful for communicating a process in chart-form to other people who may. Hi! I am a new member to this forum and I am excited about it. 💡. The acronym stands for supplier – inputs – process – outputs – customer. Step 3: Document the process. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane Flowcharts of processes, algorithms and procedures. Swimlane diagrams are a type of process map that use horizontal or vertical lanes to separate the tasks and responsibilities of different roles or functions in a process. Use process mapping symbols to visually differentiate these different steps. Go back to Insert > Shapes. A swim lane diagram is a type of flow chart or cross-functional diagram, in which the process is subdivided into categories. This flowchart with swimlanes template can help you: - Visualize a process step by step. Drag the shape that best suits your needs onto your canvas. Drag any process shapes into the correct swimlanes. By using a swimlane diagram to map out a process and show who does what when, it ensures that nobody steps on somebody else’s toes, and a process can run smoothly. Our free swimlane diagram template is an easy way to build diagrams and manage project timelines. The enterprise contains business systems, business systems contain processes, processes lay out the sequence of tasks, which then access the necessary knowledge. 2. Ex. Cafe ordering process swimlane flowchart. This slide is designed with a creative design with a text area. The swim lane process map divides the process map into different departments or teams. To add or subtract lanes, select the swimlane shape by clicking on it then click the edit custom properties icon in the popup menu bar. Process maps come in many different forms but they all tend to use a SIPOC format and a standard UML for symbols. 4. Process maps provide a visual guide for a process, helping you see all required steps in sequential order. The template is 100% customizable and you can edit every aspect of it with a few simple. Drag the shape that best suits your needs onto your canvas. In our example, we have chosen the task formats per flowchart rules (i. Various software prod-ucts are available in the market. Start Visio. The diagram is split into separate rows (or lanes), with each row representing a different team or department. See full list on venngage. Using swim lane process maps for managing a project helps to provide a greater understanding of all the moving pieces on a project. It shows connections, communication. SUBSCRIBE!!! Download Sample Vi. The process map is called a “swimlane” because the map resembles a pool with lanes identifying the different process groups. The powerful swimlane diagram software comes with a rich set of swimlane diagram templates and symbols. •Help identify time traps—which processes take the longest—as wellProcess Mapping. When creating a business process map, it’s important to remember that perfect is the enemy of good. BPMN Swimlane. The lack of ambiguity lets us uncover disagreement early. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. It may include the actions required to finish a task and each employee's role. A swimlane diagram is a graphical representation of who does what and when in a process. Microsoft Visio. They allow you to visualize the entire process, as well as the individual steps and decisions, showing how. It helps in. From there, add key steps within your process. Below is an example of a process map for a hiring interview process, utilizing the simple process symbols. Use a swimlane diagram to identify. 2. To change the length of a swimlane, drag the end line. 2020-5-27 - 在 Pinterest 上探索 Yi Liliana 的图板“swimlane diagram”。Pool and swimlane. Build better swimlane diagrams with FigJamSIPOC is an acronym that helps stakeholders identify the key elements of a process. The symbols you use in a swimlane diagram are the same as in a regular flowchart. A swimlane process map is the perfect method to map out various steps and delineate responsibilities between roles and departments. This is generally done in the Define stage of a DMAIC project. Team members appreciate feeling a sense of ownership and. Each of the following functions should be one swimlane: sales, accounting, warehouse, and shipping. A process map is also called a flowchart, process flowchart, process chart, functional process chart, functional flowchart, process model, workflow diagram,. Mirroring the lanes of a swimming pool, this type. The most significant risk is the loss of information, especially in the case of numerous tests and procedures. . Draw a short arrow if the next action is in the same swim lane. To address the complexity, the leader decided to use a swimlane process map, which additionally illustrates the handoffs and. You might first map the current business process to highlight inefficiencies before modeling a better way with BPMN. Swimlanes add clarity to diagrams and make them more readable. We can insert another shape here to add the second one, and that will be a process. You’re looking to validate its accuracy. The topics discussed in these slides are Product Order, Processing, Swimlane, Flowchart. Once your swimlanes are set, you can start building your process flow within them. Define swimlanes. This might be a good time to remind yourself of all the Six Sigma process map symbols. The swim lane diagram first surfaced in the ’60s. Pick from this list on the 10 highest process map style. Basé sur la métaphore des couloirs de natation, un diagramme swimlane apporte clarté et responsabilité individuelle en plaçant les étapes d'un processus dans les couloirs horizontaux ou verticaux d'un employé, d'une équipe ou d'un. 2. Below is an example of how to map a complex process using a swimlane diagram: Flowcharts. Even if technical service departments become more project focused for some activities, processing orders and materials continues to be a primary aspect of this core library functional area. Productivity is measured as the ratio of inputs to outputs. You can use this to: Identify the most important elements of a process before you create a more detailed map. 2- Rahaf AlGhunaim 436000213. It helps organizations identify opportunities for continuous improvement, streamline workflows, and deliver more customer value. Step 5 – Add the material flow. Business Planning BI Dashboard. Its first advantage is that it provides visibility of our end-to-end processes in an organization which support to break the silos. What Is Swim Lane Mapping? Making improvements in complex, cross-functional business processes can be challenging. You can change the orientation on the Cross-Functional Flowchart tab. 2 libraries from the Business Process Diagram. On a blank PowerPoint slide, navigate to the insert tab and click “Shapes. Swim lane process maps make it clear and easy to communicate complex principles on a more intuitive visual level –. 2. A swimlane diagram comprises three key elements: tasks. Use swimlanes to delineate responsibilities. Click on any of these swimlane diagrams included in SmartDraw and edit them: Software Development Swim Lane Diagram Underwriting Process Swim Lane Diagram Swim Lane Flowchart - Financial Accounting. From the Cross Functional Flowchart tab, select Swimlane. Especially as we head into the digital age, more and more. Provide a consequence to the bullies Imitation of others Attention deprived at home Victim of bullying Gaining the feeling of power and strength To avoid be bullied themselves. Powered by AI and the LinkedIn community. A swimlane diagram is a great way to plan cross-functional collaboration and ensure alignment if your team uses this powerful flowchart online. Make it a bit more space here again and remove this to the left side. Note: If you drop a new swimlane onto a process. 4- Raghad Alshowyair 437004334. Swimlane Diagrams. the workflow analysis process itself, specifically the data collection method, process mapping technique, and resulting swim lane diagrams. Involuntary Termination Process Swim Lane. Process mapping is a technique used to visually map out workflows and processes. Each of the following functions should be one swimlane: sales, accounting, warehouse, and shipping. The swim-lane process map, a variation of a traditional process map, has the capacity to illustrate the sequence of actions and visualize the interactions/hand-offs between different team players. If you need to change the width of any. Slide 1 of 5. Alternatively called functional band on various platforms like Microsoft Visio, this is used to make process flowchart for each units of a specific. Growth monitoring of children. Professional flow chart for swimlane flat powerpoint design. 6. These will be the swimlanes in our diagram. FREE for non commercial use! Start Free now. Drag and drop interface with a contextual toolbar for effortless drawing. The following examples are some built in swimlane flowchart examples in Edraw. It gives the whole process steps at once if a new processor can. Process maps are a powerful planning and management tool that help you improve and streamline a process's workflow. This template’s simple process document tab allows you to enter project-specific details, while the process flowchart tab lets you arrange flowchart symbols to define your process — add arrow connectors, steps, decisions, input/output, and decision details into a basic but comprehensive process map. Your new swimlane is added in the top swimlane position. If prompted, select Horizontal or Vertical for the swimlane orientation and click OK. 8. Once added, you can double-click its label, and change the caption. ; Deployment maps, also known as cross-functional flowcharts, display the relationships between different teams. Right-click the header or any empty space on the Swimlane, then select Delete Swimlane. Slide 1 of 5. The tasks they perform are placed inside the corresponding swimlanes. Depois de configurar seu modelo de fluxograma de swimlane, comece a incluir as funções e as etapas do. A swimlane diagram is a process flowchart that displays who’s responsible for certain parts of a process. How to manually make a swimlane diagram in Microsoft Word. Example 1: Swim Lane Process Map Let's take an example of the online shopping process to understand the Swimlane process map. Helps the team in understanding the overall process. An example is ‘Customer support inquiry closed’. Each lane in a chart is for one person, group, or sub-process—also, it's an excellent way to show how a flowchart is designed. Here in this diagram, three participants (the client, online shop, and courier company) interact with each other to place an online order. Você pode começar a criar seu diagrama de swimlane usando o modelo pronto da Miro. How to Change a Swimlane’s Width. Add swimlanes to process maps and flowcharts effortlessly. Unlike swimlane activity diagrams, a swimlane process map illustrates potential scenarios in a process that can result in more than one outcome. Prepare a new document. To delete all Swimlanes and their contents. io will automatically pop it under the last swimlane for you. This map is handy for establishing work. To expand, a swimlane. First, you need to select a process to start with. Learn how to quickly and easily create cross-functional flowcharts and other diagrams by Working with Swimlanes in draw. Make a free swimlane diagram. Process 1: this signifies any process, action, or operation. Swimlane diagrams adalah jenis process mapping yang menjelaskan tentang individu atau tim dan tanggung jawabnya dalam sebuah proses bisnis. We are going to left-click and complete the process. This type of value stream map treats an information transaction as the “material” when creating a material and information flow diagram. A swim lane process map, also called a cross-functional flow chart or swim lane diagram, is a simple, visual representation of a business process and all the sub-processes that contribute to it and in what order. It is a visually appealing process flow diagram describing the roles involved in certain process stages. Swimlane Process Map Template. When the end-user places an order and pays for it in the initial stage, the. In turn, process mapping is more suited to making current processes more efficient. Swimlane Flowchart To Improve Employee Onboarding Process Effective Recruitment And Selection. Flowcharts and swimlane process map. They can also be used to document the flow of data. Open a new Word document and change the default page layout from “Portrait” to “Landscape” to make more room for a diagram with horizontal lanes. Create swimlanes. It can also be expanded to show times—. Professionally designed swim lanes in visually appealing slides. Customer journey maps and process maps both illustrate flow. Don't just draw your process map; analyze it with math that Visio can't do. The second advantage of process mapping is that it shows a process with the activity owners. The difference between the two is that a process map typically outlines steps in detail while a workflow diagram gives a visual representation of them. As it has been around since 1940, but was first described in 1990, it is on the older side of the mapping styles available, but it is one that has remained constant for some time. A process map is an incredibly useful tool when managing projects. Find your starting point. Create. Excel Process Map for Basic Flowchart Template 9. It’s a high-level. Insert a rounded rectangle on the top of a swim lane to visualize start point and name it; Add a connection. GitMind. 2. It helps in identifying bottlenecks, improving communication, and ultimately enhancing the efficiency of a process. , a rectangle is “Process / Activity” and stands for a process step, an oval represents a “Terminal / Terminator” shape and is placed at the start and end of a process or program, etc. This article explores the use of user-interface (UI) design software, like Figma or Sketch, for building high-fidelity, interactive UX maps. O modelo ajuda a diagramar os swimlanes (raias) com mais facilidade, pois você pode adicionar mais linhas e colunas de acordo com suas necessidades. 4. Alternatively called functional band on various platforms like Microsoft Visio, this is used to make process flowchart for each units of a specific business. This is an MS Excel template with multiple examples. ) to make our swimlane template look more like a cross-functional process map. Download now and impress your audience. Various tools and features to facilitate brainstorming and strategic planning. A swimlane. Visio. Swimlane Diagram – This one functions almost identically the same as a generic flowchart. The process map is called a “swimlane”. This process map is also known as a swimlane diagram, cross-functional map or deployment flowchart. Rectangle b. At its core, the Swim Lane Process Map is a flowchart that shows how a process works. 4+ Process Map Templates – PDF, Excel, DOC. You can use Miro as an all-in-one solution that provides necessary tools at every stage of the mapping or diagramming process. A Swim Lane diagram is a process flowchart that allows you to visually distinguish duties and responsibilities, as well as sub-processes within these business processes. A swimlane diagram (also sometime called a cross-functional diagram) documents the steps or activities of a process flow or workflow. Business process mapping refers to the activities involved in defining what a business entity does to increase efficiency. The improvement team discusses high–level process steps first, and then, each team member is asked to document his or her own individual work steps. Start Visio. Edit this Template Close. Go to the Insert tab, click Shapes, and add a large rectangle to your slide. This problem may also be triggered by the usual habit of filling in charts at the end of the shift. Swimlane maps use rows or columns—resembling the lanes in a swimming pool—to represent each stakeholder. Step 4: Add Shapes to Your Diagram. How to manually make a swimlane diagram in Microsoft Word. Document the stakeholders and different roles who are involved with the process starting with your customer or client. So können Sie alle einzelnen Schritte innerhalb Ihres. Today, we’re excited to announce Data Visualizer, a new Visio feature that automatically converts process map data in Excel into data-driven Visio diagrams. Step 1: Name and scope your swimlane diagram. Drag more swimlane shapes from the Shapes window. It can be arranged horizontally or vertically. You can create a swimlane diagram by following these steps: Define the process you want to document. This is a completely editable PowerPoint presentation and is available for immediate download. Use this swimlane process diagram template and add or remove lanes to include the departments or. If you would like to learn about the various symbols used in flowcharts, see our post about how to make a flowchart. A Q&A process flow starts from a user entering a request and ends with the user receiving e-mail notification about a response. Swimlane dia-grams differ from other diagrams in that they denote user roles for the modeled workflow, assign tasks to specific user groups, describe the order of tasks, and include con-ditions to decide which task comes next if multiple tasksPresenting this set of slides with name Product Order Processing Swimlane Flowchart. It’s a great way to see the process in a new way, find areas for. Much like the lanes of a swimming pool, a swimlane diagram provides clarity and accountability by placing process steps within the horizontal or vertical “swimlanes” of a particular employee, work group or department. The swim lane diagram first surfaced in the ’60s. Visio is often listed as the go-to application for flowchart design, thanks to the wide variety of diagrams it can produce. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Use Creately’s easy online diagram editor to edit this diagram, collaborate with others and export results to multiple image formats. Step 3 – Determine the product/process family to VSM. Give your Excel flow chart a name and date as shown below: Click Next to double-check that the columns you import from Excel are the ones you want to use in your. In summary, Swim Lane Process Maps are versatile tools that promote efficiency, clarity, and collaboration within organizations. An HR team could use a swimlane map to create a detailed breakdown of responsibilities for a process like. The diagram displays the connections and the handoffs between members' tasks, which helps you figure out the flaws and. Example 1: Swim Lane Process Map Let's take an example of the online shopping process to understand the Swimlane process map. There are a variety of process maps, and you may know one by a different name, such as a flowchart, a detailed process map, a document map, a high-level process map, a rendered process map, a swimlane, a value-added chain diagram, a value-stream map, a flow diagram, a process flowchart, a process model or a workflow diagram. Discover the 4 basics process map to start mapping and improve. To create a swim lane just type swimlane on the search menu. First, open a new Word document. Select Create to add the tool to your project. A Swimlane diagram is a process map that utilizes lanes to demonstrate a business process. Simply start with a swimlane flowchart template, and then drag-and-drop the flowchart symbols to the Swimlane. Some of mapping techniques include: Basic flowcharts are visual maps, which provides the basic details of a process such as inputs and outputs. A swimlane diagram is a great way to plan cross-functional collaboration and ensure alignment if your team uses this powerful flowchart online. Deployment of the tool on paper only allowed for further explanation and more detailed information. To a move a Swimlane shape, drag the label to a new location. You can export it in multiple formats like JPEG, PNG and SVG and easily add it to Word documents, Powerpoint (PPT) presentations, Excel or any other documents. 5. The corresponding lanes each illustrate a theme or item, and so can be used to explain a process flow, stages of a project lifecycle etc. Phase maps that are most widely used include: SIPOC Map – A diagram that shows sources, inputs, procedures, outputs, and clients for the product that you are dealing with. This is a BPM Swimlane Flow Diagram template that presents the stages of an online shopping process. Use this swimlane diagram recruiting process template to show clearly who is responsible for each activity in the recruiting process, and the steps that must be followed to fill a position. Make a free swimlane diagram. Format the height and width of the cells. Below is the same process map as above, but with swim lanes. To recap: Start/End: this shows where your flow begins or ends. The defining characteristic of this diagram are the parallel lanes that divides the entire chart. Process mapping is a visual representation of a company's business processes and can be used to document, analyze, and improve current business processes. It’s easiest to map things out on your swimlane flowchart if you start at the beginning, as then you can move through the rest of the process in order. Draw even the most complex of processes and add swimlanes with minimal effort and time. Diagram and plan for the future with Lucidchart. The actors may be persons, departments or organizations. Add a new swimlane. Process mapping is the graphic display of steps, events and operations that constitute a process. A part of business process management (BPM), business process. From the Shapes window on the right, add as many bands as you need. Swim Lane Diagrams are two-dimensional and do not address the five levels of an organization, e. Slide Team PowerPoint Business Improvement Process Map Template 10. A cross-functional flowchart, also known as swimlane flowchart is a type of flowchart that helps describe business process. Map activities for each swimlane in chronological order, grouping them so that the arrows don’t overlap. Alternatively, you can start the. Go to Insert > Shape in PowerPoint and add flowchart shapes to build your diagram, such as a Terminal to show the start of your diagram or a Process to show a process. 2. Maintenance Swimlane Flowchart. Select any of our free flowchart templates that you'd like to edit. Process Swimlane Process Mapping 101—Building a Process Vesa Purho, Nokia vesa. In order to improve the current process, it is essential to recognize the risks connected to it. A Swim Lane Flowchart, also known as a cross-functional flowchart, is a type of process mapping tool that is used to visually represent the flow of a process and the various roles and responsibilities involved in that process. enterprise, system, process, task, and knowledge. In an example from our laboratory, the anatomic pathology sign-out workflow is presented as a diagram divided by lanes, with one lane for. Process: The rectangular boxes in the flowchart show different processes of activity. A swim lane process map is a process map that graphically arranges the process steps so that the user can see who is responsible for each step. Drag process shapes into the correct swimlanes. A Swimlane diagram is a process map that utilizes lanes to demonstrate a business process. It shows connections, communication and handoffs between the horizontal or vertical “swimlanes” of a particular actor, work group or department. Process mapping is a key part of the project planning process that provides clear documentation for the project. A basic process flowchart is the most simple flowchart type. Then, determine your swimlanes (vertical or horizontal columns) and map out the owners of each lane. It visualizes the process flow for meeting a new client. Prepare a new document. Use this template. Click the header of the Swimlane, then press Ctrl + D. Slide Team PowerPoint Business Improvement Process Map Template 10. Illustrate the connections and relations between lanes. Verify the SIPOC diagram with project head and other stakeholders. -Identify who does what and in what order. Draw “swimlanes” or rows for each stakeholder with the customer or client in the top row. For businesses, swimlane diagrams. More Swimlane Flowchart Examples. First, you need to identify the scope and context of your process and decide how many pools and. A swimlane map (also called swimlane flowchart, swimlane diagram or cross-functional diagram) visualizes a process or a workflow that’s spanning across different departments. Instead of just visualizing the tasks involved in a flow, a swimlane diagram focus on one more aspect - the accountability. Plus, it also lets users know how different departments interact with each other. It’s a pictorial illustration which identifies the steps, inputs and outputs, and other related details of a process by providing a step-by-step picture of the process “as-is”. BPM Swimlane Flow Template. Swim Lane process maps are used to easily communicate a lot of information. With this template teams using Figma can collaborate in real-time and build process flows. The purpose. - Clearly identify the individuals responsible for performing each process. The first step is to make the actual condition visible and understood by everyone. Define the scope of a complex process. Representing each lane as. Like other process-diagramming techniques, with the Rummler-Brache method you map processes linearly. Process mapping provides a powerful tool for displaying the steps, inputs and outputs, and other related details of a process by providing an “as-is” and step-by-step picture of the process. Drop them when you see the orange connection indicator appear where you want the swimlane to go. SIPOC resembles a table or chart more than it does a map. 3. Process diagram. However, using a purpose-built tool instead will make process management easier because:Drag more swimlane shapes from the Shapes window. Swimlane flowcharts are often used to make our cross-functional flowchart more scalable and easier for repeated editing and collaboration. Flowcharts are most commonly used to document and guide the creation of new. Advantages of Process Mapping. The second slide shows a vertical swimlane diagram format. Flowchart represents information or processes as boxes, lines, and text. This is an example of what is referred to as a “swim lane map. You can quickly add vertical or horizontal swimlanes with a click of a button. All those who are interested in free process map template can have download story map template within a given structure. A swim-lane flowchart is one type of process flowchart. It’ll help you visualize the division of responsibilities and interactions within the process. Our software can be used in live facilitated. Swimlane Diagram Template - 6 Swimlanes. Series resources available at lanes, which break a business process down by the functions that contribute to it; Value streams, which are diagrams that take a top-down perspective of business processes; There are several reasons why process maps have become standard in many organizations. This is where we get into the flowchart shapes. 3. It outlines the activities involved in a process and the people responsible. TemplateLab Swim Lane Process Map Template. Size: 1280 x 720px. Follow these simple steps: 1. Corporate Swimlane Diagrams Template. Colors: dark. Edit this example. A swimlane diagram is a graphical representation of who does what and when in a process. Our free swimlane diagram template is an easy way to build diagrams and manage project timelines. 2. Process mapping is a technique used to visually map out workflows and processes. Process maps tend to take the view of the company, while customer journey maps look at experiences from the perspective of the customer. e. This helps us map process complexities that wouldn’t be seen in another map. 3.